Orapup FAQ
When will my Orapup arrive?
It took us a while to get up and running, but we have FINALLY shipped all preorders. If you preordered and have not yet received your Orapup contact us at support@orapup.com. Currently, we are shipping within 1 business day.
The biggest delay in getting preorders shipped was the completion of the mold. If you want to see the history of why it took so long to get the mold complete, click here: orapup.com/timeline.html.
How many uses in a Lickies bottle?
The Orapup Lickies 2 ounce bottle is approximately 20 uses.
How do I buy more Lickies?
Visit www.orapup.com/lickies to purchase more Lickies.
How much are additional Lickies bottles?
Orapup Lickies: Oral Health start at $12 and decrease in price depending on the quantity you order.
How often do you use the Orapup?
We recommend using your Orapup daily. However you may use it more or less depending on your own dog.
Can one Orapup be used on more than one dog?
If you are comfortable sharing your toothbrush with others feel free to let your dogs share one Orapup. However, to prevent spreading any disease among your dogs it is better to have an Orapup for each dog.
What are the ingredients in Orapup Flavor?
Brown rice syrup, natural flavors (beef and bacon), grapefruit seed extract, grape seed extract, peptizyme, papain, sodium benzoate, potassium sorbate
Are the beef and bacon flavors natural or artificial?
Orapup Lickies Beef & Bacon Flavor is made from natural flavors.
Is the Orapup Flavor Gluten free, MSG free, Vegetarian, Vegan?
Gluten Free: Yes. MSG Free: Yes. Vegetarian: No. Vegan: No.
What is the shelf life of the Orapup flavor?
The shelf life of the Orapup flaovr is 1 year open or unopened.
Are the bottles BPA Free?
Yes, the bottles and Orapup are BPA free.
How do you clean the Orapup?
Orapup Lickies is water soluble, so you can simply rinse it off after each use with water. For a more thorough cleaning you can wash the Orapup in the dishwasher. We recommend you only put the Orapup on the top rack and do not use heated drying.
What do you mean by “Made in the USA”?
Orapup and Orapup Lickies are manufactured and assembled within a few miles of our Orem, Utah office.
What flavors does Orapup Lickies come in?
Currently, Beef & Bacon is the only available flavor. We plan on introducing additional flavors in the future.
Will I be able to purchase refills from my pet store?
We hope to be available in pet stores soon - but you can always order refills from our website. www.orapup.com/lickies.
Orapup for Cats?
The Orapup could definitely be used on your cat. The Beef & Bacon Flavor has been formulated for a dog's taste, but your cat may like it as well. If they are not fond of it, you can try using a flavor they do like until we design a flavor tailored to cats.
Do you ship to my Country? How much does it cost?
We ship all over. Shipping in the US is free on some packages. Shipping to Canada and the UK is $5. Shipping everywhere else is $10.
How do I pick my colors?
Our basic starter pack sends you a random color. If you upgrade to the "Pick Your Colors" package you can pick your colors when you checkout.
What colors are available?
Sapphire Blue, Hot Pink, Blaze Orange, Midnight Black, Lime Green
How do I cancel my order?
We will not charge your credit card until we ship your order. For instructions on how to cancel go to orapup.com/instructions.html. For any other questions click here.
I want to use a different payment method - What are my options?
At the moment, the only payment method for our preorders is Amazon Payments. Please check back additional payment options once Orapup is available for immediate delivery.
